About us
Quality & sustainability
We meet the strict requirements of the KIWA ISO 9001 certification.
Certification
KIWA ISO 9001 certification
We meet the strict requirements of the KIWA ISO 9001 certification. For you, this means you can count on optimal service, quality and safety. Constant checks on the fleet and the drivers give you the certainty that safety and service come first.
To obtain the Keurmerk Touringcarbedrijf (certified coach company) quality mark, the following requirements must be met:
- The professional competence of the staff must be demonstrated, through the legally required documents, the necessary professional diplomas and the qualifications required for the quality mark. For these professional hosts and hostesses, customer friendliness comes first.
- The safety and comfort of the vehicles must be demonstrated. Technical inspections by the Netherlands Vehicle Authority (RDW) guarantee that all coaches of the certified company are maintained expertly and carefully. Investing in safety is a priority. The coach is therefore a quality product par excellence.
- Driving and rest times must be observed in accordance with legal regulations. This of course also applies to other legislation on passenger transport. The Human Environment and Transport Inspectorate (ILT) monitors correct compliance. The rules protecting the drivers guarantee the safety of coach passengers.
- The collective labour agreement (CAO) for coach transport must be correctly observed. The foundation for information and regulation of the private bus transport sector (FSO/STO) monitors this. Compliance with social regulations has a direct influence on how well the staff perform.
- The certified coach company is adequately insured in case anything should go wrong. The insurance cover includes, among other things, (above) statutory liability for ‘transport’ and ‘tour organisation’.
Extra guarantees
Every coach company recognised as a Keurmerk Touringcarbedrijf offers its passengers extra guarantees. These guarantees concern the safety and agreed comfort of the coaches, the professional competence and helpfulness of the drivers, strict compliance with driving and rest time legislation, and compliance with the social regulations of the sector. Moreover, to be on the safe side, these coach companies are always more than adequately insured. These extra guarantees should also give the client peace of mind: after all, they are (at least morally) responsible for the passengers whose transport they have arranged.
Quality assurance
Thanks to constant quality assurance, a recognised Keurmerk Touringcarbedrijf can rightly call itself a specialist in coach transport. Within a certified company, internal checks are carried out continuously based on the quality manual, while an independent audit body regularly carries out external checks. This gives passengers the best service for all tourist, business and recreational transport. Safety, comfort and service come first at a certified company.
Bakker Travel
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