Terms and Conditions

Tour operator with a diverse offer

Transport and travel conditions

We use KNV’s general transport and travel conditions for the conditions under which the rental of buses and coaches, day trips and multi-day group trips are carried out.

KNV represents coach companies in the Netherlands.

Click here for the general transport and travel conditions of KNV Bus transport

Additional general transport and travel conditions of KNV Bus transport in connection with Coronavirus

Our company closely follows the hygiene measures of the government and has carefully cleaned the equipment used. Passengers are made aware of the additional measures taken to prevent the spread of the Coronavirus. In addition to article 8 of the general conditions of carriage and travel, the carrier is not liable for damage that arises due to failure to observe the measures or failure to follow the instructions of the carrier.

All bus transport with Bakker Travel takes place in compliance with national and international driving and rest time legislation. In order to guarantee the safety of our buses and coaches, we meet the strict requirements of the KIWO ISA 9001 certification. For you, this means that you can count on optimal service, quality and safety. Constant monitoring of the fleet and drivers gives you the assurance that safety and service are paramount.

Download the KIWA ISO 9001 certification here


Valid travel documents

You are responsible for being in possession of a valid ID. It is not allowed to travel with an expired passport/identity card. Therefore, always make sure that you have a valid passport or identity card with you.

Travel insurance and/or cancellation insurance

Bakker Travel will provide you with information about the possibility of taking out cancellation insurance and travel insurance. Bakker Travel may attach the condition to the conclusion of a travel agreement that the traveler takes out travel insurance and may also require proof of such insurance. Bakker Travel will clearly state this in the offer if this condition is important.

Important information

It is important that Bakker Travel receives all relevant information about the main booker and the travelers registered by him at the latest when the agreement is concluded. This includes mobile phone numbers and email addresses where available.

Physical limitation

You must provide information regarding the physical and mental condition of the traveler(s) if that physical and/or mental condition can lead to discomfort, danger or risks to yourself or to other travelers or property of third parties. Bakker Travel can deny the right to further transport if the information turns out to be incorrect or is not provided. Information should also be provided regarding reduced mobility, as well as the need to accompany disabled travellers, pregnant women, the sick and other fellow travellers. Bakker Travel has the right to demand a medical certificate with regard to certain medical conditions and to deny the traveler the right to (further) transport in the absence of such a statement.

Group travel

You report any details that may be important for the proper execution of the trip by Bakker Travel regarding the capacity or composition of the group of travelers registered by him.


Offer and acceptance

The agreement is concluded by the traveler’s acceptance of Bakker Travel’s offer, including the applicable conditions. After the agreement has been concluded, the traveler will receive a confirmation of this in writing or electronically as soon as possible.

Online booking

When booking via the internet, the booking process is designed in such a way that you are informed before acceptance that you are entering into an agreement with the associated conditions. By confirming the booking, the traveler is bound by this agreement.

Obvious mistakes

Obvious errors and obvious mistakes are not binding on Bakker Travel. Such errors and mistakes are errors and mistakes that are or should be apparent as such at first glance.

Insufficient participation

A minimum number of participants applies for all trips two weeks before the departure date. If fewer travelers have booked, Bakker Travel has the right to cancel the trip.

Jointly and severally liable

The person who enters into an agreement on behalf of or for the benefit of another person (the applicant) is jointly and severally liable for all obligations arising from the agreement.

Departure and arrival times

The departure and arrival times will be stated in the travel documents. These times are final. Bakker Travel can do this within reasonable

Payment, interest and collection costs
At the conclusion of the agreement, at least a deposit of 15% of the total agreed travel sum must be paid. The remainder of the travel sum must be in the possession of Bakker Travel no later than six weeks before the day of departure. The traveler is in default if payment is not made on time. If the traveler has not paid in time, Bakker Travel will send a payment reminder free of charge, in which the traveler is given a period of fourteen calendar days to still make the payment. If payment is still not forthcoming, the agreement will be deemed to have been canceled on the day of default. Bakker Travel has the right to charge the cancellation costs owed for this.


Travel sum changes

Bakker Travel has the right to increase the travel sum up to 20 calendar days before the day of departure in connection with changes in transport costs (including fuel costs), taxes and levies owed. Prices must be changed no later than 2 weeks after notification. If you do not wish to agree to the price change implemented, you are entitled to cancel the agreement in writing within seven working days.

Travel documents and necessary travel documents traveler

You are responsible for the necessary documents, such as a valid passport, or, where permitted, an identity card or driver’s license. If you cannot make the trip (entirely) due to the lack of any (valid) document, this is your responsibility and the consequences thereof will be attributed to you.

Changes by the traveler

Making a change to the booking (change period, travel insurance, etc.) is possible up to two weeks before departure. After this, changes are no longer possible. An amount of 10 euros will be charged for each change.

In lieu of theorem

If, for whatever reason, you are unable to participate in an already booked trip, someone else can join the vacant seat. There are no additional costs associated with this so-called substitution, apart from the change costs. The request must be submitted 7 calendar days before departure, or so in time that the necessary actions and formalities can still be performed.

Cancellation by the traveler

If an agreement is cancelled, Bakker Travel will apply the following rules:

* Cancellation 56 days or more before the day on which the trip starts: 15% of the agreed price with a minimum of €30
* Cancellation between the 28th day and the 14th day before the day on which the trip starts: 30% of the agreed price
* Cancellation between the 14th day and the 2nd day before the day on which the trip starts: 50% of the agreed price
* Cancellation on the 2nd day before the day on which the trip starts: 75% of the agreed price
* Cancellation on the day of departure or during the trip: the full price will be charged

Change of trip

Bakker Travel has the right to change the agreed services due to serious circumstances. De Snowberg will inform you of any changes within 3 calendar days after we have been informed of the change. Bakker Travel will make you an alternative offer that takes equivalence into account. If you make use of your right to reject the change or alternative offer, this must be made known within 3 calendar days of receipt of the notification about the change or alternative offer. Or 10 calendar days before the departure date.


If you notice errors or other imperfections during your trip, please report this to one of the drivers/tour guides as soon as possible. They can then immediately try to do something about it. If this is not done well (enough), please contact our head office staff. Complaints submitted after your return without having been reported to the bus driver or our office will not be accepted by us.


Complaints after the trip

If a complaint has not been satisfactorily resolved, it must be submitted to Bakker Travel in writing and with reasons at the latest within one month after the end of the trip. The traveler encloses a copy of the complaint report. If you do not submit the complaint in time, it will not be processed, unless you cannot reasonably be blamed for this. Bakker Travel will provide a substantive response in writing no later than one month after receipt of the complaint.